FAQ

HOW TO ORDER

You can place your order through our online shop, our facebook page, on the instagram account or through our whatsapp line from 9am to 7.30pm.

 

HOW LONG DOES IT TAKE FOR THE MASK TO BE READY?

After you place your order, it takes 5-8 business days to be ready, this depends on what mask it is and whether or not it is in stock.

 

WHAT IF THE MASK I WANT IS NOT ON THE NEKKETSU LIST?

We can recreate and model the mask you want. Send us your request with all the details and reference images if you have.

 

CAN I CUSTOMIZE MY MASK?

Yes, you can. 

You can customize:

- the size

- color

- hanging frame

 - glass display

-  and much more.

 

HOW LONG DOES SHIPPING TAKE?

We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP.  If you are in toronto or the GTA, as soon as your mask is ready, it will be sent the next day, times may vary according to stock, if you are outside of Canada, please make your request for estimated time of arrival Through our email.