FAQ nekketsu creations

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Shipping destinations:

                                 We ship both locally and worldwide.

Shipping times:

                                  Local orders take 3-8 business days to be delivered to you.International orders take  5-8 business days to be delivered. Shipping time might vary depending on location, shipment method and other factors

.Shipping cost:

                  will have free shipping in local Orders in all GTA Toronto, ON, Canada.                             Orders under $100 (CAD) will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, AMEX, Apple Pay, G Pay and Shopify Pay. .Cash on Delivery is available in all Toronto GTA, ON, Canada.

Note that additional exchange fee may apply if your currency is other than Canadian dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email maskinquiry@nekketsucreation.com with the subject 'Returns' and include your order number, name and the reason for the return.Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3-8 business days.Our support team is always happy to guide you at any step! If you have any concern please contact us at maskinquiry@nekketsucreations.com or call us at +1 (647) 548-9587.
International taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. the price paid for the goods,the insurance cost,the shipping cost.
We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP.  If you are in toronto or the GTA, as soon as your mask is ready, it will be sent the next day under the requirements of the new normal, with contact less delivery option, times may vary according to stock, if you are outside of Canada, please make your request for estimated time of arrival Through our email. 
At the checkout, you can choose the option of Local Pick-up and collect on the address we will provide in your email comfirmation. 
We can recreate and model the mask you want. Send us your request with all the details and reference images if you have.

Yes, you can. 

You can customize:

                 - the size

                 - color

                 - hanging frame 

                 - glass display

                 - custom design.

You can find us on:

  • FACEBOOK:                     www.facebook.com/nekketsucreations
  • INSTAGRAM:                    www.instagram.com/nekketsu.creations
  • PINTEREST:                      www.pinterest.ca/nekketsucreations2020/_shop
yes, you can get done your purchase in any of the available stores of Nekketsu Creations.